CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help! Call us at 704-701-7640 or send us an email at info@greencleanjavaqueen.com

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FAQ

 

Norwex:

How long are your products guaranteed for?
 

Norwex backs its commitment to quality with a 60 day, 100% satisfaction Guarantee. If for any reason you are unhappy with your purchase, simply return the item within 60 days from the date of purchase and you will receive a refund, less the shipping fees. Norwex will also replace or exchange any merchandise you receive that is damaged or defective to your complete satisfaction with a receipt.

 

 

 

How do I send back my products that are still under warranty?
 

Your Norwex Consultant will be happy to help you with your return accompanied with your receipt.

 

 

 

What is the Norwex Microfiber warranty?
At Norwex we are proud of our unique, high quality microfiber and want you to be as thrilled as we are with the product.  We are happy to assist you with any item that did not meet your expectations. Our 2-year microfiber warranty covers any problem you may encounter outside of normal wear and tear.  If you are not pleased with how a microfiber product has worn or performed you may contact your Consultant to have the item replaced, at no additional charge, through Norwex Customer Service Returns.

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